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Find answers to our most frequently asked questions

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Get your questions answered

Find answers to some of our most frequently asked customer questions.


  • How much can I borrow?

    BrighterPays allows you to request up to $10,000. Simply select the amount you need, and we’ll do the rest. Based on the information you supply in your application and individual lender criteria determines the specific amount of credit you are approved for.

  • How quickly can I get funds?

    We understand that our customers often need funding fast. It can vary between lenders, but most offer electronic deposit, which means you can receive funds as soon as the next business day. Simply select the option from your lender that works best for you.

  • What if I have bad credit?

    BrighterPays works with customers that have all credit types: good or bad. We understand that life doesn’t always go as planned, but that shouldn’t stop you from applying. We help customers with less than perfect credit every day to find their perfect lender.

  • What can I use my loan for?

    That’s really up to you. A personal loan is flexible and can be used for any number of purposes such as debt consolidation, auto-financing, medical bills, credit card reduction or other miscellaneous expenses that might be causing financial hardship.*

  • How long until I get an approval?

    With BrighterPays you never have to wait long. We present your application to lenders while you wait. This process can take mere seconds, but it may take up to a few minutes. We promise once we have your decision, we’ll display it right away.

  • How do I check my rate?

    BrighterPays doesn’t set your interest rate. Typically, rates are determined by a combination of factors, such as the amount borrowed, credit type and annual income. If approved, your will be redirected to your lender to view your rate and all terms.

  • Am I obligated to accept the loan offer if approved?

    You’re never under obligation to accept a loan offer if approved. BrighterPays encourages you to review all lender terms, including the term, interest rate or origination fees if applicable. Before you accept any loan offer make sure that it’s the best personal loan for you. You can always decline the offer without any commitment and come back at any time.

  • What are the requirements to get a personal loan?

    You have to be 18 years of age, a U.S. citizen with a stable income, employment history and verified bank account. Your credit score plays an important role when qualifying for a personal loan and the amount of credit you are offered. State regulations are also a factor when qualifying so it’s best to do your research before you apply. BrighterPays is not a lender nor determine your eligibility for a loan.


  • What is a personal loan?

    A personal loan is a type of unsecured installment loan with a fixed payment term and interest rate. Your credit score often determines your eligibility to borrow, loan amount and interest rate. Personal loans are often advantageous because they can be used for anything. With BrighterPays you can request up to a $10,000 personal loan.

  • Is there a difference between the interest rate and APR?

    Although both measures are interrelated, they are not the same thing. An interest rate on a personal loan is solely a percentage of the loan amount that you’re charged for borrowing. The annual percentage rate (APR) combines the interest rate plus any other fees associated with the cost of the personal loan. Other costs origination fees, which are up-front costs that most lenders charge when they fund the personal loan.

  • What is the cost to secure a personal loan?

    BrighterPays does not charge any fees to use the website. And because we are not a lender, we do not determine any costs associated with any personal loan that you might receive. If approved, BrighterPays will automatically direct you to your lender’s website where you can view all of your terms, including interest rate and origination fees, if your specific lender charges them. Not all lenders charge origination fees, but it is important to review your specific terms and fees with your lender to determine if that personal loan is right for you.

  • Will checking my rate impact my credit score?

    Since BrighterPays is not a lender, we won’t do anything to your credit for checking your rate on our website. Often times, most lenders on our website will not either. Typically, lenders conduct a soft credit pull, which is when a lender checks your credit score without a full application to determine your eligibility for a loan but has no impact on your overall credit score. Lenders may perform credit checks with the three credit reporting bureaus: Experian, Equifax, or Trans Union or other agencies. This credit check can include a hard pull, which may impact your credit score. You aren’t applying for credit with BrighterPays; therefore utilizing our service will have no impact on your credit score.


  • Will I incur a fee if I pay off my loan early?

    A personal loan is a type of unsecured installment loan that typically has a fixed payment term and interest rate. Some lenders may charge a prepayment penalty fee if you pay off your loan before your term has ended, but that is not always the case. It’s important to review all terms and fees before accepting a loan from any lender.

  • Where do I make my monthly payments?

    Although BrighterPays helps you find a lender, we are not your actual lender; therefore, we do not define your monthly payment amount or service your loan. If you are selected, your lender will present all terms for you to review before you accept the loan. Most lenders provide several monthly payment method options for you to select from. Your lender’s customer service team can work with you to pay your monthly payments.

  • What happens if I am late with a payment?

    BrighterPays does not set late payment terms nor make this determination. If selected and offered credit, your lender sets the fees and charges depending on the type of credit offered. Typically, nonpayment or late payments can result in additional fees or collection activities. Most lenders won’t count a single late payment as a loan default and will work with you. If you have payment questions you can reach out to your lender’s service team directly.

  • What if I default on my loan?

    A personal loan is not a secured loan, which means there is no collateral backing it; however, it can negatively impact your credit score and result in expensive collection activities. If you default, you will most likely incur additional fees, experience a reduction to your credit score and find it difficult to obtain additional credit in the future. Typically, you can work with your lender before this happens to restructure your loan and make repayment possible.